Privacy Policy

1. Who is responsible for your data

MukheDao is operated by MukheDao. We decide how the personal information collected through the Platform is used. If you have any question about your data, contact us using the details at the end of this page.

2. Information we collect

Information you give us

• Contact details: your name and mobile number, which you enter at checkout.
• Delivery details: your address, the map pin you place, saved addresses (Home, Work…) and any note for the kitchen.
• Order details: what you ordered, from which branch, prices, vouchers used, and the time you accepted our terms.
• Payment details: the payment method, and for bKash, Nagad or BanglaQR the Transaction ID and the number you paid from. For card and online payments, the gateway (PayStation or SSLCommerz) gives us only the transaction reference, status and method name.
• Password: if you set one. It is stored only as a secure one-way hash; nobody, including us, can read it.
• Messages: what you tell us when you call or write to support.

Information collected automatically

• Location: only if you tap "Use my location" and allow it in your browser, to show nearby restaurants and place your delivery pin. You can pick an area instead.
• Device cookie: a private, random identifier stored in a cookie so this phone can see the orders it placed without logging in.
• Settings on your phone: your bag, language, light/dark theme and favourites are kept in your browser's storage.
• Technical data: like every website, our server records IP addresses, browser type and pages requested, to keep the Platform secure and working.

We never collect or store your card number, card CVV, mobile banking PIN or OTP. Those are entered only on the payment gateway's or your bank's own secure page or app.

3. How we use your information

• To take, prepare, deliver and track your order, and to contact you about it.
• To process and confirm payments and refunds, and to prevent fraud (for example, a Transaction ID used twice).
• To fill in your saved name and addresses next time, on your own phone only.
• To provide customer support and handle complaints.
• To improve the Platform, understand which restaurants and dishes are popular, and keep it secure.
• To meet our legal, tax and accounting obligations.

We do not sell your personal information. We do not send you marketing messages unless you have agreed to receive them.

4. Who we share it with

• The Restaurant you order from: your name, number, order, note and (for delivery) address, so it can prepare your food and contact you.
• Your rider: your name, number, address and map pin, and the amount of cash to collect, only for the delivery they are assigned.
• Payment providers: PayStation and SSLCommerz receive your name, number, address and order amount to process online payments, under their own privacy policies.
• Map providers: Google Maps or OpenStreetMap load the maps you see and may receive your IP address and the area of the map displayed.
• Service providers that host and back up the Platform for us, bound to keep the data confidential.
• Authorities, when the law requires it or to protect the safety of our customers, riders and staff.

5. How long we keep it

We keep order and payment records for as long as required for accounting, tax and dispute purposes (generally up to 6 years). Saved addresses stay until you delete them on your Profile page. Rider location data is used live for dispatch and is not kept as a history of your movements. Technical logs are kept for a short period and then deleted.

6. How we protect it

The Platform uses encrypted connections (HTTPS). Staff and riders can see only the orders they need for their work, passwords are hashed, accounts lock after repeated wrong passwords, and payment details are handled by licensed gateways. No system is perfectly secure, but we work hard to protect your information and will inform you and the authorities if a breach affects you, as required by law.

7. Your choices and rights

• See and correct: view your orders, name and saved addresses on My orders and Profile, and edit or delete saved addresses there.
• Delete: ask us to delete your customer profile. We will remove what we are not legally required to keep.
• Location: you can refuse or withdraw location permission in your browser at any time and choose an area instead.
• Cookies and storage: clearing your browser data removes your bag and device cookie; you can still log in with your number and password to see your orders.

To make a request, contact us from the mobile number you ordered with, so we can verify that it is you.

8. Children

The Platform is not intended for children under 13, and we do not knowingly collect their information. Younger users should order with a parent or guardian.

9. Changes to this policy

We may update this policy as our services or the law change. The "last updated" date at the top shows when it last changed. Significant changes will be highlighted on the Platform.

10. Contact us