Delivery Policy

1. Pickup or delivery

At checkout you choose Pickup (collect from the branch yourself) or Delivery (a rider brings it to you). Some restaurants offer pickup only. Every order is prepared and sent by one restaurant branch, the one shown in your bag.

2. Where we deliver

Each restaurant delivers within a set distance of the branch you order from. When you pin your address on the map, the checkout shows how far you are and whether that branch delivers to you. If you are outside the area, choose pickup or a closer branch.

Fees and areas are set by each restaurant and may change; the amount at checkout is the one that applies to your order.

3. Delivery fees and charges

The delivery fee is shown at checkout and on your order before you pay. Vouchers can make delivery free or cheaper. Any transaction charge for your payment method is shown separately in the order summary. You never pay the rider anything beyond the total on your order (tips are welcome but always optional).

4. How long it takes

• Pickup: usually ready in about 15–20 minutes after the restaurant accepts.
• Delivery: usually 30–60 minutes after the restaurant accepts, depending on distance, the dish and traffic.

These are estimates, not guarantees. Rain, traffic, road closures, festivals and busy hours can cause delays. You can follow every step on My orders, including your rider's name and number once one is assigned. Orders for online payment are only sent to the kitchen after the payment is confirmed.

5. What we need from you

• Put the map pin on your exact door and add house, road, flat and a landmark in the address details.
• Keep your phone on and reachable. The rider may call when they are close.
• For cash orders, have the amount ready. For prepaid orders, the rider may ask for your order code.
• Be available to receive the order, or tell the rider who will receive it for you.

6. If we can't deliver

If the rider reaches the address but cannot find you or reach you by phone, they will wait about 10 minutes and try calling at least twice. If they still cannot hand over the order, it may be cancelled. Because the food has been prepared, such orders are not refunded (see our Return & Refund Policy), and repeated cases may lead to cash-on-delivery being unavailable for your number.

If a delivery fails because of us, the restaurant or the rider, you get a full refund or a fresh order, whichever you prefer.

7. Checking your order

Please check the bag when you receive it. If something is missing, wrong, spilled or damaged, tell the rider and call our helpline within 2 hours, with photos if possible. We will arrange a replacement or refund under our Return & Refund Policy.

8. Safety

Riders follow traffic rules and will not be asked to speed. Food is carried in closed delivery bags. Please treat riders with respect; we may refuse service to anyone who threatens or abuses a rider.

9. Contact us